Pipedrive vs Close CRM: Which is Best for Your Team?

Updated on 13 Mar 2025

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 4.5

(Reviews: 11.3K)

Est. users: 95K

Price Ranges: $12.50 - $24.90 - $49.90

 4.5

(Reviews: 1.2K)

Est. users: 50K

Price Ranges: $25 - $65 - $145

Pipedrive vs Close CRM

Pipedrive is designed with a focus on sales pipeline management and visual tracking, making it user-friendly for sales teams, while Close CRM emphasizes robust communication features, including built-in calling and email capabilities, catering to teams that prioritize direct customer interaction. Additionally, Pipedrive offers extensive integrations and customization options, whereas Close CRM provides a more streamlined, all-in-one experience for managing customer relationships.

Pipedrive

  1. User-friendly interface
  2. Focus on sales pipeline management
  3. Customizable deal stages
  4. Visual sales dashboard
  5. Email integration and tracking
  6. Mobile app availability
  7. Automation features for repetitive tasks
  8. Built-in reporting and analytics

Close CRM

  1. Designed for inside sales teams
  2. Powerful calling features
  3. Integrated email and messaging
  4. Lead management and tracking
  5. Robust reporting capabilities
  6. Customizable automation workflows
  7. Emphasis on activity tracking
  8. Multi-channel communication options

Key Differences

  1. User Interface

    Pipedrive offers a more intuitive and visually appealing interface that makes navigation easier for users. It uses a pipeline-style layout that helps salespeople visualize their sales process effectively.

    Winner: Pipedrive

  2. Email Integration

    Close CRM provides built-in calling and SMS features along with native email integration, which allows for seamless communication without the need for third-party applications, enhancing productivity.

    Winner: Close CRM

  3. Customization

    Pipedrive offers extensive customization options with numerous add-ons and integrations, allowing businesses to tailor the CRM to their specific needs. This flexibility can be a critical factor for diverse sales processes.

    Winner: Pipedrive

  4. Pricing

    Pipedrive generally offers more cost-effective pricing tiers compared to Close CRM, making it a better option for small to medium-sized businesses looking for a budget-friendly CRM solution.

    Winner: Pipedrive

  5. Sales Reporting

    Close CRM provides advanced sales reporting features, including detailed analytics and real-time sales performance tracking, which can lead to deeper insights for sales teams wanting to optimize their efforts.

    Winner: Close CRM

  6. Lead Management

    Close CRM's focus on lead management with features like automated follow-ups and lead scoring makes it particularly powerful for high-volume sales environments. It streamlines the process of managing leads effectively.

    Winner: Close CRM

Distinct Features

PipedriveClose CRM
Visual sales pipeline managementBuilt-in calling features with local numbers
Customizable sales workflowsEmail tracking and automation with snippets
Product catalog managementAdvanced reporting and analytics
Sales forecasting with visualizationsSMS integrations for communication
Email integration with a rich text editorBusiness intelligence features including pipeline reporting
Mobile app with offline capabilitiesBuilt-in lead management with automated follow-up sequences
Activity reminders and notificationsPowerful search and filtering features
Customizable dashboards and reportsOutbound calling management with call logging
Lead generation tools with web formsIntegration with popular telemarketing solutions
Integration with a wider range of third-party applicationsDedicated support for sales automation

Pricing Overview

Pipedrive

View Pricing Plans  

  1. Essential ($12.50) - Ideal for startups and small businesses
  2. Advanced ($24.90) - Great for growing teams needing more automation
  3. Professional ($49.90) - Recommended for established sales teams

Essential

$12.50 / per user per month

Perfect for a small team taking their first steps with managing sales leads

  • Contact & deal visibility

  • Customizable pipeline stages

  • Email integration

Advanced

$24.90 / per user per month

Enhanced features for automating sales processes and improving forecasting

  • Automated workflows

  • Advanced reporting

  • Sales forecasting

Professional

$49.90 / per user per month

Top-tier tools for sales optimization and detailed customization

  • Smart Contact Data

  • AI Sales Assistant

  • Advanced customization

Close CRM

View Pricing Plans  

  1. Starter ($25) - For teams looking for basic CRM features
  2. Professional ($65) - For teams focusing on sales growth and performance tracking
  3. Business ($145) - For large teams needing advanced automation and insights

Starter

$25 / per user per month

Ideal for small teams getting started with CRMs

  • Contact Management

  • Lead Management

  • Email integration

Professional

$65 / per user per month

Suitable for growing teams with sales processes

  • Sales Automation

  • Pipeline Management

  • Reporting & Analytics

Business

$145 / per user per month

Advanced features for scaling sales operations

  • Call & Email Automation

  • Lead Scoring

  • Forecasting

Indepth Overview

PipedriveClose CRM
CRM Functionalities
Sales Pipeline Management ★4.5 - Intuitive interface for managing sales stages. ★4.0 - Robust but can be overwhelming for new users.
Lead Scoring ★4.2 - Helps prioritize leads based on potential. ★4.4 - Strong scoring capabilities for crucial leads.
Automation ★4.4 - Automates repetitive tasks to boost productivity. ★4.5 - Advanced automation features available.
User Interface
Usability ★4.7 - Clean design enhances user experience. ★4.1 - Steeper learning curve for some users.
Customization ★4.3 - Flexible designs and custom views. ★4.2 - Allows tailored features but complex.
Mobile App ★4.4 - Good functionality with mobile access. ★3.9 - Mobile app lacks some desktop features.
Integration Capabilities
API Access ★4.5 - Comprehensive API for developers. ★4.3 - Solid API but documentation can improve.
Third-party Integrations ★4.6 - Supports many popular tools like Zapier. ★4.4 - Good integration options available.
Calendar Sync ★4.7 - Easy syncing with Google Calendar. ★4.0 - Supports syncing but slightly less seamless.
Pricing Structure
Monthly Fee ★4.6 - Competitive pricing for small businesses. ★4.1 - Higher starting price compared to Pipedrive.
Free Trial ★4.8 - Provides a 14-day trial for testing. ★4.0 - Offers a 14-day free trial, limited features.
Canceling Policy ★4.5 - Easy to cancel subscription anytime. ★4.2 - Simplified cancellation process.
Customer Support
Live Chat Support ★4.3 - Instant support available during work hours. ★4.5 - Responsive chat support available.
Email Support ★4.5 - Fast response rates and detailed answers. ★4.3 - Supportive email team but slower response.
Knowledge Base ★4.6 - Comprehensive tutorials and FAQs. ★4.2 - Helpful resources but less extensive.
Performance Metrics
Load Time ★4.8 - Fast and reliable performance overall. ★4.2 - Generally quick but can lag at times.
Data Safety ★4.6 - Strong data security measures in place. ★4.4 - High security with CRM best practices.
Scalability ★4.7 - Suitable for growing businesses. ★4.3 - Grows well with user demands.
Unusual Features
AI Sales Assistant ★4.4 - Assists in prioritizing tasks automatically.
Email Tracking ★4.6 - Notifies when prospects open emails.
Built-in Calling ★4.5 - Allows calls directly from the CRM.
Voice Message Automation ★4.3 - Unique feature to improve outreach.

Comparision Reviews

Alice Thompson

New York, NY

Pipedrive offers a user-friendly interface that makes it easy for beginners to navigate, while Close CRM stands out in its advanced calling features and automation tools. However, Pipedrive’s reporting capabilities provide more visual insights which are beneficial for tracking sales performance over time. Overall, both tools are great, but it depends on whether you value ease of use over automation functionality.

Pipedrive 4.2

Close CRM 3.8

James Wilson

Los Angeles, CA

Both Pipedrive and Close CRM have their strengths, but I found Pipedrive to be significantly more affordable for small teams. Close CRM does offer a more robust lead management system which is useful for larger companies. For smaller startups or businesses, Pipedrive has better value for money due to its pricing structure and effective functionality.

Pipedrive 4.5

Close CRM 3.5

Emma Johnson

Chicago, IL

Close CRM excels in its integration capabilities, allowing for seamless data synchronization with various communication tools. In contrast, Pipedrive, while easier to set up, lacks in-depth integration options. This makes Close CRM a better choice for larger organizations that rely heavily on multiple platforms, even though it may come at a higher cost.

Pipedrive 3.9

Close CRM 4.3

Ryan Martinez

Austin, TX

When it comes to customer support, I found Pipedrive to be more responsive and helpful. Close CRM does have a comprehensive knowledge base, but the live support experience was lacking. If prompt customer service is essential for your team, Pipedrive may be the better option despite Close CRM’s more sophisticated features.

Pipedrive 4.3

Close CRM 3.6

Sophia Brown

Seattle, WA

For overall functionality, both Pipedrive and Close CRM serve their purposes well. However, I found Pipedrive's dashboard to be more intuitive and easier to customize according to sales processes. Close CRM does present a steeper learning curve due to its many features, which could be overwhelming for new users looking for quick deployment.

Pipedrive 4.4

Close CRM 3.7

Comments

Alex Tran
Alright team, we gotta talk about Pipedrive vs Close CRM. I mean, which one actually delivers? 🤔
Sophia Greene
LOL, Pipedrive is good for sales guys but Close has some mad automation features! Its like having a second brain. 🧠
Jamie Cool99
But don’t forget Pipedrive’s simplicity... sometimes I just need stuff to be easy! These dashboards can be overwhelming.
Alex Tran
Yea but if your team isn’t tech-savvy, you might drown in those features. Sometimes basic is best.
Jamie Cool99
Haha, totally! I can see my grandma struggling with Close like, 'what's a CRM?' 😂
Ethan Chen
True, but with Close, the call features are superior. You can log calls directly, which saves so much time. 📞
Sophia Greene
Good point, Alex. But for growing businesses, the ROI on Close is insane, especially with lead tracking. 📈
Ethan Chen
I know! It’s like they’re running on rocket fuel compared to Pipedrive. But that might be overkill for small startups.
Alex Tran
So utilitarian versus feature-rich! Which would you all pick for a new startup?

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